1. Damaged Items
- If you receive a damaged product, you must notify us within 7 days of delivery.
- Clear photos and an unboxing video may be required for verification.
- Once approved, a replacement or suitable resolution will be provided.
2. Electronics Products
No returns and no refunds are accepted on electronic items. Electronic products are eligible for replacement only if:
- The item is received damaged, or
- A wrong product was delivered by us.
3. Wrong Product Delivered
- If you receive a product different from what you ordered, please contact us within 7 days of delivery.
- After verification, we will arrange a replacement at no additional cost.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Electronic products (except replacement for damaged or wrongly delivered items)
- Products damaged due to misuse, improper handling, or normal wear and tear
- Requests made after 7 days of delivery
5. Refunds
- Refunds are not available for electronic products.
- Refunds, if approved for other eligible items except non-electronic orders, will be processed after quality check according to the original payment method within 7 days of delivery.
For any assistance, please contact our customer support team with your order details and proof of the issue within 7 days of receiving your order.
HH Atelier
hhatelier1111@gmail.com